Refund policy

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Last updated: July 21, 2026

We want you to feel confident purchasing from EverKind. This policy explains how returns, refunds and warranties work.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, or isn't what you ordered, contact us as soon as possible with photos of the issue. Depending on the situation, we'll offer a replacement, repair, or full refund, including return shipping costs where applicable. Nothing in this policy limits your rights under the Australian Consumer Law.

How to request a return or refund

To start a return or refund request, email us at everkindau@outlook.com or contact us through our Contact page with your order number and a description of the issue. We'll respond with instructions and, where applicable, a return address.

Refund processing

Once we've received and inspected your return (or approved your refund request), we'll process your refund to your original payment method. Refunds typically appear within 10–20 business days, depending on your bank or payment provider.

Warranty

Nothing in this disclaimer affects your rights under the Australian Consumer Law, which provides mandatory guarantees that cannot be excluded, restricted, or modified. Beyond those guarantees, EverKind does not provide additional express warranties on its products unless expressly stated at the time of purchase. Where a manufacturer's warranty is provided separately by a supplier, that warranty is between you and the manufacturer and is independent of EverKind's own obligations under the ACL.

Questions

If you have any questions about this policy, please email everkindau@outlook.com or get in touch via our Contact page.